INTERNATIONAL ORDERS MUST USE DHL EXPRESS SHIPPING FOR DELIVERY BEFORE CHRISTMAS

FREQUENTLY ASKED QUESTIONS

HOW DO I CHANGE THE TIME?
Pull the crown out away from the watch and rotate it clockwise to your current time. Push the crown back in once you've set the time.

HOW DO I CHANGE THE DATE?
Pull the crown out away from the watch until you feel it click once. Rotate the crown counter clockwise to the days date. 
*The watch will count to 31 days regardless of the month, so it will need to be adjusted according to the month of the year.  

HOW LONG DO BATTERIES LAST?
Batteries last up to 2 years for all our watches except the S005 range.
The S005 range battery can last up to 5 years.

WHAT BATTERY DOES MY WATCH TAKE?
The S001 & S002 use a size 364 battery
The S003 use a size 321 battery
The S004 use a SR916SW battery
The S005 use a SR621SW battery

WHAT STRAP DOES MY WATCH USE?
All our watches use an 18mm wide strap and are interchangeable.
The straps can be purchased separately here.

HOW DO I CARE FOR MY LEATHER STRAP?
Avoid contact with water as it will stain and degrade the life of the strap. Excessive sweat or humid weather will shorten the life of the strap as it can't continually absorb moisture without affecting the look and feel.

If you notice your strap drying out or slightly cracking you can use a mild hand moisturiser (sparingly) to revive the surface of the leather. Any deep scratches aren't repairable and would require replacement.

If your strap starts to smell, leave it in a cool dry place for a few days to let the moisture dry out and the smell to subside. This is normally due to excessive sweat and will vary according person to person and the environment it's used in.

HOW LONG DO LEATHER WATCH STRAP LAST?
A strap should last 12 - 18 months under normal conditions. As the strap is in constant contact with skin, it is absorbing sweat and skin oils which will affect it in different ways.

MY WATCH IS DAMAGED, WHO CAN REPAIR IT? 
If we have parts available, we can repair it for you. Please contact us for a quote.
Alternatively you can purchase spare parts to have it repaired locally at a reputable watch repairer.

WATER RESISTANCE 
ATM rating is a measure of how well a watch is sealed against water entering it. 

3ATM - Splash / rain resistant. 
Not suitable for showering, bathing, swimming, snorkelling, water related work and submerging under water.

5ATM - Splash / rain resistant. Suitable for light water exposure. 
Not suitable for showering, bathing, swimming, snorkelling, water related work and submerging under water.

Due to Stock Watches using Leather watch bands, it is strongly advised to avoid contact with water and any kind of submersion of the watch at all times. Our watches should be removed before swimming or bathing as they can't tolerate water submersion. 

If you do drop your watch in water, immediately lay it flat with the face of the watch upwards. Allow water to drain out the back of the watch and pull the crown out to allow air in and dry it out.

WARRANTY

Stock watches are covered under warranty for one year after date of purchase. The warranty covers any and all parts of the watch that may need repair due to defects in materials or workmanship under normal use. ‘Stock Designs PTY LTD’ obligations hereunder are limited to repair or replacement at its option. The warranty may be rejected on products showing evidence of extreme use, modification, opening the watch or self inflicted damage. The warranty excludes the strap, battery and excessive wear to the case or crystal.

Stock Watches is not liable for any consequential or incidental damages, and any recovery may not exceed the amount paid for the timepiece. The buyer is required to produce proof of purchase upon request.